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Monday, November 28, 2011


A very interesting incident about the components of 'effective communication' is narrated in Valmiki Ramayana, the great Indian epic.

In the Ramayana, Hanuman meets Lord Rama and Lakshmana for the first time in the forests and introduces himself and his master Sugriva.

This is the first meeting of Hanuman with Lord Rama.

Impressed with the way Hanuman, communicated, Lord Rama admires the communication capabilities of Hanuman.

In the 7 or 8 slokas, Lord Rama explains the important aspects of communication skills of Hanuman, that impressed him most. They are:

1. Hanuman spoke very briefly. Not too long or too short. He spoke only for the required level;

2. He also spoke with clarity and without ambiguity;

3. He spoke without any grammatical errors;

4. He used only appropriate words, that cannot be replaced with any other word;

5. He spoke in a medium voice that is audible to the other person. Not too loud or too feeble;

6. His pronunciation of words was correct. The way he was pronouncing the words was like a music and it was pleasant;

7. All the words spoken by him, went to the heart straight.

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