Address by Subroto Bagchi, Chief Operating Officer, MindTree Consulting to the Class of 2006 at the Indian Institute of Management, Bangalore on defining success.
July 2nd 2004
I was the last child of a small-time government servant, in a family of five brothers. My earliest memory of my father is as that of a District Employment Officer in Koraput, Orissa. It was and remains as back of beyond as you can imagine. There was no electricity; no primary school nearby and water did not flow out of a tap. As a result, I did not go to school until the age of eight; I was home-schooled. My father used to get transferred every year. The family belongings fit into the back of a jeep – so the family moved from place to place and, without any trouble, my Mother would set up an establishment and get us going. Raised by a widow who had come as a refugee from the then
she was a matriculate when she married my Father. My parents set the foundation
of my life and the value system which makes me what I am today and largely
defines what success means to me today.
As District Employment Officer, my father was given a jeep by the government. There was no garage in the Office, so the jeep was parked in our house. My father refused to use it to commute to the office. He told us that the jeep is an expensive resource given by the government – he reiterated to us that it was not ‘his jeep’ but the government’s jeep. Insisting that he would use it only to tour the interiors, he would walk to his office on normal days. He also made sure that we never sat in the government jeep – we could sit in it only when it was stationary. That was our early childhood lesson in governance – a lesson that corporate managers learn the hard way, some never do.
The driver of the jeep was treated with respect due to any other member of my Father’s office. As small children, we were taught not to call him by his name. We had to use the suffix ‘dada’ whenever we were to refer to him in public or private. When I grew up to own a car and a driver by the name of Raju was appointed – I repeated the lesson to my two small daughters. They have, as a result, grown up to call Raju, ‘Raju Uncle’ – very different from many of their friends who refer to their family drivers as ‘my driver’. When I hear that term from a school- or college-going person, I cringe. To me, the lesson was significant – you treat small people with more respect than how you treat big people. It is more important to respect your subordinates than your superiors.
Our day used to start with the family huddling around my Mother’s chulha – an earthen fire place she would build at each place of posting where she would cook for the family. There was no gas, nor electrical stoves. The morning routine started with tea. As the brew was served, Father would ask us to read aloud the editorial page of The Statesman’s ‘muffosil’ edition – delivered one day late. We did not understand much of what we were reading. But the ritual was meant for us to know that the world was larger than Koraput district and the English I speak today, despite having studied in an Oriya medium school, has to do with that routine. After reading the newspaper aloud, we were told to fold it neatly. Father taught us a simple lesson. He used to say, “You should leave your newspaper and your toilet, the way you expect to find it”. That lesson was about showing consideration to others. Business begins and ends with that simple precept.
Being small children, we were always enamored with advertisements in the newspaper for transistor radios – we did not have one. We saw other people having radios in their homes and each time there was an advertisement of Ph
Murphy or Bush radios, we would ask Father when we could get one. Each time, my
Father would reply that we did not need one because he already had five radios
– alluding to his five sons. We also did not have a house of our own and would
occasionally ask Father as to when, like others, we would live in our own
house. He would give a similar reply, “We do not need a house of our own. I
already own five houses”. His replies did not gladden our hearts in that
instant. Nonetheless, we learnt that it is important not to measure personal
success and sense of well being through material possessions.
Government houses seldom came with fences. Mother and I collected twigs and built a small fence. After lunch, my Mother would never sleep. She would take her kitchen utensils and with those she and I would dig the rocky, white ant infested surrounding. We planted flowering bushes. The white ants destroyed them. My mother brought ash from her chulha and mixed it in the earth and we planted the seedlings all over again. This time, they bloomed. At that time, my father’s transfer order came. A few neighbors told my mother why she was taking so much pain to beautify a government house, why she was planting seeds that would only benefit the next occupant. My mother replied that it did not matter to her that she would not see the flowers in full bloom. She said, “I have to create a bloom in a desert and whenever I am given a new place, I must leave it more beautiful than what I had inherited”. That was my first lesson in success. It is not about what you create for yourself, it is what you leave behind that defines success.
My mother began developing a cataract in her eyes when I was very small. At that time, the eldest among my brothers got a teaching job at the University in
Bhubaneswar and had to prepare for the civil
services examination. So, it was decided that my Mother would move to cook for
him and, as her appendage, I had to move too. For the first time in my life, I
saw electricity in homes and water coming out of a tap. It was around 1965 and
the country was going to war with Pakistan. My mother was having
problems reading and in any case, being Bengali, she did not know the Oriya
script. So, in addition to my daily chores, my job was to read her the local
newspaper – end to end. That created in me a sense of connectedness with a
larger world. I began taking interest in many different things. While reading
out news about the war, I felt that I was fighting the war myself. She and I
discussed the daily news and built a bond with the larger universe. In it, we
became part of a larger reality. Till date, I measure my success in terms of that
sense of larger connectedness.
Meanwhile, the war raged and
fighting on both fronts. Lal Bahadur Shastri, the then Prime Minster, coined
the term “Jai Jawan, Jai Kishan” and galvanized the nation in to patriotic
fervor. Other than reading out the newspaper to my mother, I had no clue about
how I could be part of the action. So, after reading her the newspaper, every
day I would land up near the University’s water tank, which served the
community. I would spend hours under it, imagining that there could be spies
who would come to poison the water and I had to watch for them. I would
daydream about catching one and how the next day, I would be featured in the
newspaper. Unfortunately for me, the spies at war ignored the sleepy town of Bhubaneswar and I never
got a chance to catch one in action. Yet, that act unlocked my imagination. Imagination
is everything. If we can imagine a future, we can create it, if we can create
that future, others will live in it. That is the essence of success.
Over the next few years, my mother’s eyesight dimmed but in me she created a larger vision, a vision with which I continue to see the world and, I sense, through my eyes, she was seeing too. As the next few years unfolded, her vision deteriorated and she was operated for cataract. I remember, when she returned after her operation and she saw my face clearly for the first time, she was astonished. She said, “Oh my God, I did not know you were so fair”. I remain mighty pleased with that adulation even till date. Within weeks of getting her sight back, she developed a corneal ulcer and, overnight, became blind in both eyes. That was 1969. She died in 2002. In all those 32 years of living with blindness, she never complained about her fate even once. Curious to know what she saw with blind eyes, I asked her once if she sees darkness. She replied, “No, I do not see darkness. I only see light even with my eyes closed”. Until she was eighty years of age, she did her morning yoga everyday, swept her own room and washed her own clothes. To me, success is about the sense of independence; it is about not seeing the world but seeing the light.
Over the many intervening years, I grew up, studied, joined the industry and began to carve my life’s own journey. I began my life as a clerk in a government office, went on to become a Management Trainee with the DCM group and eventually found my life’s calling with the IT industry when fourth generation computers came to India in 1981. Life took me places – I worked with outstanding people, challenging assignments and traveled all over the world. In 1992, while I was posted in the
US, I learnt
that my father, living a retired life with my eldest brother, had suffered a
third degree burn injury and was admitted in the
in Safderjung Hospital Delhi. I
flew back to attend to him – he remained for a few days in critical stage,
bandaged from neck to toe. The is a cockroach
infested, dirty, inhuman place. The overworked, under-resourced sisters in the
burn ward are both victims and perpetrators of dehumanized life at its worst.
One morning, while attending to my Father, I realized that the blood bottle was
empty and fearing that air would go into his vein, I asked the attending nurse
to change it. She bluntly told me to do it myself. In that horrible theater of
death, I was in pain and frustration and anger. Finally when she relented and
came, my Father opened his eyes and murmured to her, “Why have you not gone
home yet?” Here was a man on his deathbed but more concerned about the
overworked nurse than his own state. I was stunned at his stoic self. There
I learnt that there is no limit to how concerned you can be for another human
being and what is the limit of inclusion you can create. My father died
the next day. Safderjung
He was a man whose success was defined by his principles, his frugality, his universalism and his sense of inclusion. Above all, he taught me that success is your ab
ility to rise above your discomfort, whatever may be
your current state. You can, if you want, raise your consciousness above your
immediate surroundings. Success is not about building material comforts – the
transistor that he never could buy or the house that he never owned. His
success was about the legacy he left, the memetic continuity of his ideals that
grew beyond the smallness of an ill-paid, unrecognized government servant’s
My father was a fervent believer in the British Raj. He sincerely doubted the capab
of the post-independence Indian political parties to govern the country. To him,
the lowering of the Union Jack was a sad event. My Mother was the exact
opposite. When Subhash Bose quit the Indian National Congress and came to Dacca, my mother, then a
schoolgirl, garlanded him. She learnt to spin khadi and joined an underground
movement that trained her in using daggers and swords. Consequently, our
household saw diversity in the political outlook of the two. On major issues
concerning the world, the Old Man and the Old Lady had differing opinions. In
them, we learnt the power of disagreements, of dialogue and the essence of
living with diversity in thinking. Success is not about the ab ility to create a definitive dogmatic end state; it
is about the unfolding of thought processes, of dialogue and continuum.
Two years back, at the age of eighty-two, Mother had a paralytic stroke and was lying in a government hospital in
I flew down from the US
where I was serving my second stint, to see her. I spent two weeks with her in
the hospital as she remained in a paralytic state. She was neither getting
better nor moving on. Eventually I had to return to work. While leaving her
behind, I kissed her face. In that paralytic state and a garbled voice, she
said, “Why are you kissing me, go kiss the world.” Her river was nearing its journey,
at the confluence of life and death, this woman who came to India as a refugee,
raised by a widowed Mother, no more educated than high school, married to an
anonymous government servant whose last salary was Rupees Three Hundred, robbed
of her eyesight by fate and crowned by adversity – was telling me to go and
kiss the world!
Success to me is about Vision. It is the ab
ility to rise above the
immediacy of pain. It is about imagination. It is about sensitivity to small
people. It is about building inclusion. It is about connectedness to a larger
world existence. It is about personal tenacity. It is about giving back more to
life than you take out of it. It is about creating extra-ordinary success with
Thank you very much; I wish you good luck and Godspeed. Go, kiss the world.